{"id":4891,"date":"2023-11-01T16:53:26","date_gmt":"2023-11-01T14:53:26","guid":{"rendered":"https:\/\/fcg.diginetwork.ee\/?p=4891"},"modified":"2023-11-15T15:01:23","modified_gmt":"2023-11-15T13:01:23","slug":"fcg-ops-passionate-about-people-tech-and-growth","status":"publish","type":"post","link":"https:\/\/fcg.diginetwork.ee\/de\/2023\/11\/01\/fcg-ops-passionate-about-people-tech-and-growth\/","title":{"rendered":"FCG OPS Passionate About People, Tech and Growth"},"content":{"rendered":"

FCG OPS: Passionate About People, Tech and Growth <\/strong><\/p>\n

While every company talks about investing in their people, FCG OPS lives and breathes it. <\/em><\/p>\n

Part of the Flight Consulting Group, FCG OPS is one of the largest and most experienced operational control centers in Europe. The company has over 20 years\u2019 experience providing a full range of dispatch, trip support, ground handling, travel and fuel services.<\/p>\n

Providing these services of course are the company\u2019s employees, which is why FCG OPS is so committed to investing in its people \u2013 not only via training, but also by offering a healthy work-life balance and an energetic yet challenging work environment.<\/p>\n

\u201cThere\u2019s a lot to love about working at FCG OPS, which is one of the many reasons we have such a low employee turnover,\u201d says FCG OPS Marketing Manager Jekaterina Lecite.<\/p>\n

One of the things that employees appreciate is the company\u2019s commitment to promoting from within, with the human resource file being full of examples of managers who started as trainees. Take for example Maksim Ivanov, who serves as the company\u2019s OCC Manager. Ivanov first joined the company as a trainee before being promoted to junior dispatcher, dispatcher, instructor and quality manager.<\/p>\n

If You Can\u2019t Find Them, Teach Them<\/em><\/strong><\/p>\n

Being able to recruit from within isn\u2019t just good for employee morale, it\u2019s also critical to FCG OPS\u2019 ability to navigate today\u2019s talent crunch. But unfortunately, it\u2019s not always enough. That\u2019s why the company is also building other routes to recruiting tomorrow\u2019s talent today \u2013 including education.<\/p>\n

\u201cIf we can\u2019t find the skill set we need, we go to the university, create a course and start teaching it,\u201d says FCG OPS Director of Development Yuri Nadezhdin, whom himself first started with the company 13 years ago as a trainee.<\/p>\n

One of those courses is taught by Ivanov. An IATA certified instructor, he has previously taught courses on Flight Management at the Transport and Telecommunication Institute in Riga, Latvia.<\/p>\n

FCG OPS has also partnered with the International Flight Operations Academy (IFOA), a Swiss-based outfit that provides access to world-class quality training and professional development services for aviation organizations and individuals eager to enhance their careers in different air transport industry sectors. FCG OPS has opened its facilities, including its dispatch canter, to IFOA so its students can get an up-close look at aviation in action, not to mention some hands-on practical training.<\/p>\n

\u201cThis is an excellent way to \u2018show off\u2019 our company to potential future recruits and yet another way we continue to build a pipeline of talent,\u201d adds Lecite.<\/p>\n

Keeping it Local <\/em><\/strong><\/p>\n

In addition to its people, another one of the company\u2019s key differentiators is its local knowhow. \u201cWe are one of the few trip support companies located in the Baltics, meaning our local experience is unmatched,\u201d remarks Nadezhdin.<\/p>\n

According to Nadezhdin, this experience enables the company to understand the requirements of local European customers better. It also allows them to be more proactive and, ultimately, deliver a higher quality experience. But you don\u2019t need to take his word for it \u2013 just ask their customers.<\/p>\n

\u201cFCG OPS has been our valuable partner for many years, and we regularly count on their trip support for all our flights in the Central Asia region,\u201d says Flying Group OCC Supervisor Lieven Vaes. \u201cThese missions can often be challenging, but FCG OPS is always ready to exceed our expectations no matter what surprises may come along.\u201d<\/p>\n

This \u2018keep it local\u2019 mentality extends across the company\u2019s rapidly expanding network, which already covers more than 50 airports in 28 countries in the Baltics, Scandinavia, Central Asia and Eastern Europe.<\/p>\n

Most recently, the company brought in local country managers in Poland, Romania and Bulgaria. \u201cOur country managers allow us to provide the same quality service that our customers have come to expect from FCG OPS with a unique local touch,\u201d says Lecite.<\/p>\n

A Digital Transformation <\/em><\/strong><\/p>\n

FCG OPS is clearly on a growth trajectory. In addition to expanding its global footprint, last year it served over 15,000 flights. To ensure its service keeps up with this growth, the company is currently undergoing an expansive digital transformation.<\/p>\n

\u201cOur goal is to automate, automate, automate, reducing the need for emails and phone calls and streamlining as much as possible,\u201d explains Nadezhdin.<\/p>\n

For example, the company is currently working to synchronize its in-house scheduling system, called FCG ATOM, with Leon Software, a popular online system for air operators. The integration provides companies that use Leon with real-time access to the flight preparation status in the familiar system interface.<\/p>\n

\u201cThis online monitoring capability allows our clients to keep an eye on every step of the flight planning process and make well-timed changes,\u201d adds Nadezhdin.<\/p>\n

Once complete, the integration will eliminate duplicate actions, reduce manual operations and the number of phone calls, and minimize the risks of typing mistakes.<\/p>\n

\u201cThis is yet another example of how we leverage our passion for technology, growth and our people to bring real added value to our business aviation customers,\u201d concludes Lecite.<\/p>\n","protected":false},"excerpt":{"rendered":"

FCG OPS: Passionate About People, Tech and Growth While every company talks about investing in their people, FCG OPS lives…<\/p>\n","protected":false},"author":5,"featured_media":4906,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-4891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/posts\/4891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/comments?post=4891"}],"version-history":[{"count":2,"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/posts\/4891\/revisions"}],"predecessor-version":[{"id":4913,"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/posts\/4891\/revisions\/4913"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/media\/4906"}],"wp:attachment":[{"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/media?parent=4891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/categories?post=4891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fcg.diginetwork.ee\/de\/wp-json\/wp\/v2\/tags?post=4891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}